Experiencing UX London

Two Great Fridays’ experience designers: Miriam Chatt and Martin Fletcher, attended UX London. They share their thoughts about the event and what they learned from going.

Death of rectangle part 3

Death of the rectangle part three : human-to-human

Human-to-Human interaction is often the element of service that creates the most negativity. Think about it, what are the worst service experiences you have encountered as a consumer, as a patient, or a fan?


Transformational service design in practice

When it comes together, there’s no wasted effort, no surprises, just a service that is unified across all channels, unified in its single mindedness and that’s a service for your customers, not just for your organisation.


Galactic Lottery 1

When it comes to dystopian novels, Orwell’s Nineteen Eighty Four is the book that is cited the most as a near-future impending upon us. This may be so, but Aldous Huxley’s Brave New World is another terrifying vision of what will happen next to humanity.