Great Fridays has appointed Genevieve Shore to its influential advisory board with immediate effect.
When my family and friends ask me where I work and what I do the conversation goes something like this. “Where do you work?” “Great Fridays.” “What do they do?” “Product and Service Design.” “What does that mean?”
Last week Patients Know Best, a Great Fridays’ client, announced a partnership with the Irish Hospice Foundation to allow people to plan their end of life, digitally.
Last month, I had the pleasure of hosting and speaking at the dmi: design management Europe conference, titled ‘making change by design’.
Services that help people really deal with healthcare problems and reach everyone, are what are needed.
Two Great Fridays’ experience designers: Miriam Chatt and Martin Fletcher, attended UX London. They share their thoughts about the event and what they learned from going.
Creativity, honesty, humility, fun and being proud were qualities we inculcated into our company five years or so ago and we’re proud that we still stand by that.
Whether you work in the design industry or not, it is one of the proudest things as a British person to be able to say ‘we lead the world in design’.
Human-to-Human interaction is often the element of service that creates the most negativity. Think about it, what are the worst service experiences you have encountered as a consumer, as a patient, or a fan?
When it comes together, there’s no wasted effort, no surprises, just a service that is unified across all channels, unified in its single mindedness and that’s a service for your customers, not just for your organisation.