Last month, I had the pleasure of hosting and speaking at the dmi: design management Europe conference, titled ‘making change by design’.
Services that help people really deal with healthcare problems and reach everyone, are what are needed.
Two Great Fridays’ experience designers: Miriam Chatt and Martin Fletcher, attended UX London. They share their thoughts about the event and what they learned from going.
Creativity, honesty, humility, fun and being proud were qualities we inculcated into our company five years or so ago and we’re proud that we still stand by that.
Whether you work in the design industry or not, it is one of the proudest things as a British person to be able to say ‘we lead the world in design’.
Human-to-Human interaction is often the element of service that creates the most negativity. Think about it, what are the worst service experiences you have encountered as a consumer, as a patient, or a fan?
When it comes together, there’s no wasted effort, no surprises, just a service that is unified across all channels, unified in its single mindedness and that’s a service for your customers, not just for your organisation.
Looking at turning challenges into opportunities: Designing with Executive Stakeholders.
When it comes to dystopian novels, Orwell’s Nineteen Eighty Four is the book that is cited the most as a near-future impending upon us. This may be so, but Aldous Huxley’s Brave New World is another terrifying vision of what will happen next to humanity.
I love sitting with a group of Über-smart folks, and talking about the ‘what if’ scenarios. What if, Bill Moggridge hadn’t designed the first laptop computer?