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What is Service Design? 1

When my family and friends ask me where I work and what I do the conversation goes something like this. “Where do you work?” “Great Fridays.” “What do they do?” “Product and Service Design.” “What does that mean?”

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The move to consumer centric healthcare

Last week Patients Know Best, a Great Fridays’ client, announced a partnership with the Irish Hospice Foundation to allow people to plan their end of life, digitally.

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Experiencing UX London

Two Great Fridays’ experience designers: Miriam Chatt and Martin Fletcher, attended UX London. They share their thoughts about the event and what they learned from going.

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Death of the rectangle part three : human-to-human 1

Human-to-Human interaction is often the element of service that creates the most negativity. Think about it, what are the worst service experiences you have encountered as a consumer, as a patient, or a fan?

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Transformational service design in practice

When it comes together, there’s no wasted effort, no surprises, just a service that is unified across all channels, unified in its single mindedness and that’s a service for your customers, not just for your organisation.