Transportation is the next frontier and challenge for service design.
The past 25 years has changed life beyond recognition. Even the visionaries of the early 1990s have been flummoxed by how everything has accelerated in the internet age.
The rectangle is my least favourite shape.
Having been based in San Francisco, California for the past 12 months, my visits back to the UK come with a greater sense of acuity to my surroundings. Absence certainly makes the heart grow fonder, but it also makes the senses grow bolder.
I am very fortunate to work with global businesses, and more often than not with executive teams who have been locked in a world ruled by writing systems and books for their entire careers.
From the age of 8 my Dad encouraged my brother and I to follow Liverpool which I have done now for over 30 years and like others, I saw the team through great times and not so good…..today I have a mature appreciation for both football as a business, but also share the passion and understanding of being a real football fan …whatever the club.
I recently visited Mobile World Congress in Barcelona with one of my colleagues Jeremy Offer who is the Director of Industrial Design at Great Fridays. We saw some interesting steps in innovation, but no real game-changers or disruptive models.
Much is made of the Internet of Things and how our future will entail everyday objects being connected to the http protocol, consequently transforming our lives and possibly our humanity as well.
Our Insight & Strategy Director, Chris Hughes, gives his views on Transformational Service Design .
Our UX Designer and newest member of the Aussie contingent, Miriam Chatt, shares her experiences of a recent talk at the London Design Museum.